Ministry of Hajj
Ministry of Hajj
Ministry of Hajj
Hajj Notices
Hajj Questionnaire

Complaints Procedures and Contact Details

First of all, We are sorry that you have cause for complaint. Your concerns will be taken seriously.

Please note that, from a legal viewpoint, your contract is with your local travel agent and you must seek remedy from the travel agent according to the laws of your country.

As for the complaints procedure provided by the Ministry of Hajj, here are the details:

There is a list of telephone numbers for complaints. Go to the "Useful Contacts" panel on the homepage of our website and then click on "Complaints Procedures" or go to this address: http://www.hajinformation.com/main/m793.htm.

- or go to this address:
http://www.hajinformation.com/main/m793.htm.

You might also wish to inform your Saudi Embassy of your complaint.

Alternatively, you can contact the Ministry of Hajj direct.

Complaints Department
Ministry of Hajj
Al Maazar Street
Riyadh
or
Complaints Department
Ministry of Hajj
Hail Street
(near U.S Consulate)
Jeddah

Anyone having a complaint should make his/her case clear in a complaint letter and send it to one of the addresses provided. He/she should also provide a contact address (preferably an airmail address) through which he/she can be reached when a resolution to the complaint is reached. If the complaint is upheld, the travel agent can be suspended or struck off the list of approved travel agents. In these circumstances, the agent will no longer be able to organise pilgrimages.

The following are the contact details for authorities which deal with complaints from pilgrims and Umrah performers:

The Authority City Telephone No.
Emirate headquarters of Makkah Province Makkah Al-Mukarramah 5749582
Jeddah 6648888
6530000
Emirate headquarter of Madinah Al-Madinah Al-Munawwarah  
Office of the Pilgrimage Minister Jeddah 6655043
6655077
6650855
Complaints Committee in Jeddah Airport Jeddah 6858212
6858271
Branch of Pilgrimage Ministry in Jeddah Jeddah 6470055
6474755
Branch of Pilgrimage Ministry in Makkah Makkah Al-Mukarramah 5571714
Branch of Pilgrimage Ministry in Madinah Al-Madinah Al-Munawwarah 8263131
Ministry Under-Secretariat in Makkah Makkah Al-Mukarramah 5571714
Complaints Committee in Makkah Makkah Al-Mukarramah 5571714
Complaints Committee in Arafat Arafat 5562226
Complaints Committee in Mina Mina 5566305
Ministry Branch in Arafat Arafat 5562271
Ministry Branch in Mina Mina 5570293
Complaints Committee in Madinah Al-Madinah Al-Munawwarah  

Main reference point: