Special Instructions and Conditions (Tourist Companies and Travel Agents)

These are the conditions that must be satisfied by the organizer who wishes to have the share of pilgrims designated for him increased. In addition, they clarify the instructions that must be followed, in addition to the provisions of the item “Conditions and General Instructions”. These conditions and instructions are as follows:

A. Conditions pertaining to the obtaining of the preliminary approval:

1. The minimum number of pilgrims must be 900 pilgrims; the maximum must be 3000 pilgrims.

2. The required number must be chosen pursuant to the following categories: (900 – 1200 – 1500 – 1800 – 2100 – 2400 – 2700 – 3000).

3. Producing an air transport contract executed with an accredited Airline for all the number of pilgrims arriving under the organizer’s umbrella.

4. A bank guarantee in the amount of S.R. 80 per pilgrim to the Tawafa Establishment in Makkah Al-Mukarramah, and S.R. 50 per pilgrim to the Local Guide Establishment in Al-Madinah Al-Munawwarah. The two establishments shall have the right to use this guarantee in the following cases:

· In the case of a shortfall in the organizer’s number of pilgrims exceeding 30%, a sum corresponding to the shortfall of the number of pilgrims shall be deducted.

· In the case of a shortfall in the number of pilgrims exceeding 30%, it shall be permissible to liquidate the whole guarantee in favor of the two establishments.

· To deal with any shortfall in the organizer’s services to the pilgrims arriving under his umbrella, and obligating the organizer to pay any additional sums in case the amount of the guarantee is not adequate for rectifying the shortfall.

5. Declaration of being a member of IATA Organization or any accredited international organization in the same field within a period not exceeding one year of the date of approval of the application.

B. Conditions for Obtaining Final Approvals:

1. The organizer’s obligation to provide a work team comprising the following functions:

· General Supervisor

· Supervisor in Makkah Al-Mukarramah

· Supervisor in Al-Madinah Al-Munawwarah

· Accommodation and Reception and Departure Officer

· Pilgrims Group Dispatching Officer at the Jamarat Bridge and Officer at the Holy Sites

The total number of the members of this team shall be determined according to the number of pilgrims, one for every 100 pilgrims. The members of this team shall be provided with identification cards approved by the organizer. The Tawafa Establishment in Makkah Al-Mukarramah and the National Guides Establishment in Al-Madinah Al-Munawwarah shall be provided with the names and phone numbers of this team, at least two weeks before the arrival of pilgrims.

2. The obligation to determine the place of residence of the organizer’s work team in Makkah Al-Mukarramah and in Al-Madinah Al-Munawwarah throughout the Hajj Season. The Tawafa Establishment and the National Guides Establishment shall be provided with a clear address of the residence.

3. The obligation to ensure that the Tawafa Establishment in Makkah Al- Mukarramah and the National Guides Establishment in Al-Madinah Al-Munawwarah shall be provided with the arrival and departure flight schedule for the airline to be used.

4. The obligation to provide accommodation for pilgrims for additional periods in Makkah Al-Mukarramah and Al-Madinah Al-Munawwarah in case of delay of the arrival and departure scheduled flights.