General Terms and Conditions

6-a. All air carriers (scheduled and charter) or their agents must submit financial bank guarantee of an amount no less than SR100,000 and no more than SR200,000, based on the number of pilgrims and operating frequency in favor of PCA and reimbursed for the Ministry of Hajj for the purpose of covering the accommodation expenses of pilgrims. The air carrier or its agent is obliged to cover the value of the guarantee if any amount is deducted to pay any expenses.

6-b. Early submission of flight schedules, in accordance with Para 1-c of the regulations, will enable the operator to obtain the required favorable and suitable times in line with its plan and pursuant to the airport capacity.

6-c. The operator must designate a representative to assume all responsibility at KAIA with the authority to ensure all passenger requirements can be met as a consequence of flight delay and moreover, to follow up and maintain the air carrier's conformity to its commitments and obligations, e.g. securing meal catering and accommodation according to applicable rules and regulations.

6-d. All air carriers do not have the right to exercise any commercial traffic rights (passenger or cargo) on Hajj empty legs during both the inbound/outbound phases except for purposes authorized by PCA.

6-e. Full compliance shall be maintained with the Kingdom's applicable airports security standards and procedures in consistency with the rules and measures stipulated in the National Security Program for Civil Aviation as well as other security instructions issued in this concern. Air carriers engaged in the departure phase of Hajj transport should comply with procedures related to passenger and baggage inspection in accordance with practiced regulations.

6-f. The operating requests (applications) can be filed by the travel agencies agent once all necessary operational and safety as well as financial guarantee requirements are fulfilled. He should also hold the following responsibilities:

- Provide air carriers, which he serves, with all necessary rules and regulations, issued by the PCA

- Maintain the documents relevant to each flight for 90 days at least

6-g. Air Carriers are held responsible to provide special care for passengers jointly with the local sponsor in the event of any barrier encounters the flight or delays, or cancellation in conformity to the procedures stated in the operation guide and rules or recommended practices of the international air transport and Hajj transport regulations. Failure to do so will result in securing the payment of any expenses incurred from the bank guarantee stated in Part 6-a. Such a care should be secured as follows:

- Refreshment after one hour has elapsed from start of the delay.

- Hot meal after 3 hours has elapsed from the time of departure.

- Accommodation for the departing passengers on the flight after 6 hours has elapsed from the start of the delay, as maximum limit.

- Assistance for the pilgrims who need special care. Such as the disabled and elderly, in addition to securing wheel chairs and special equipment.

6-h. Air carriers are held responsible for informing and ensuring, whether verbally during the booking or in a written form on the air ticket, that personal luggage and cargo of the passengers should be carried and shipped in accordance with the permissible weight, sizes and descriptions. Oversized luggage that hinders the check-in process will not be accepted.

6-i. Air Carriers are held responsible for attaching Identification Tag on pilgrim's baggages specifying - name, nationality, passport number, air carrier and flight number.

6-j. Air Carriers are held responsible to distribute Immigration Cards directly to pilgrims after departure from the point of origin and before arrival to the Kingdom of Saudi Arabia to facilitate computerized registration process.

6-k. These provisions are implemented on King Abdulaziz International Airport, Prince Mohammed bin Abdulaziz Airport at Madinah and any other airports declared for operation as a Relief Airports by the Government of the Kingdom of Saudi Arabia.

6-l. Air carriers must comply with the instructions and regulations issued by the Ministry of Health of the Kingdom of Saudi Arabia. They shall provide all health requirements and ensure vaccination against diseases and epidemics pursuant to the international rules issued in this regard.

6-m. The Presidency of Civil Aviation will take the necessary action to secure aircraft to carry the pilgrims and their left behind luggage through the appropriate committee if the air carrier failed to return the pilgrims and their luggage to their final destination at the scheduled time.

6-n. Air Carriers are not allowed to convey perishable goods and consumable products that are brought by pilgrims for the purpose of sales and marketing within the airport vicinity. They must abide by the customs rules and regulations in this regard.

6-o. Upon the occurrence of any delay in the departure, the responsible committee at the airport operation should prepare and incident report and notify air transport department at PCA to coordinate with the committee responsible for the bank guarantee activation to secure an alternative aircraft.

6-p. Air Carriers or their agents are held accountable to notify airport administration (airport operation office) and Ministry of Hajj office branch at the airport upon such occurrence of any incidents such as natural disasters, bad weather condition or political disturbance which leads to closing of airports at the point of origin. Such notifications are applied also in circumstance of delayed departure at the points of origin or lack of securing aircraft so that the proper coordination is made to stop the process of transporting pilgrims to the airport.

6-q. The validity of flights operating certificates issued by the directorate general of safety and standard department is linked to the validity of the operating clearances during the Hajj season. Such clearances shall not be utilized for any other transport purposes after 14 days from the end of Hajj season.